Mortgage fulfilment
perfected.
We are focused on helping our clients achieve long term growth by delivering an amazing CX. Our solutions are scalable, simple and efficient.
We are focused on helping our clients achieve long term growth by delivering an amazing CX. Our solutions are scalable, simple and efficient.
We’ve got a silver bullet.
Procedural checks such as assessing documents and verifying payouts add days, weeks and friction to every customer and file, focusing on process over outcomes. Our clients deserve better.
Introducing, Title Insurance.
Our advantage is delivering brilliant and timely outcomes whilst taking care of the procedural steps that slow things down. Title Insurance serves as a fulfilment accelerator.
Cut to the close.
We eliminate or simplify
some procedural checks,
and take on any remaining
risk. So you can close the
deal for your customer,
faster.
Why First Title?
We’re the first & only to do it all.
As the sole underwriter of Title Insurance for lenders, we’re the only insurer designing specialised coverage that simplifies the process and prioritises customer outcomes.
Our experience-based approach is our edge. We leverage Microsoft and Google’s AI and Machine Learning technology and insight-driven data to develop a faster, more intuitive, and efficient real estate transaction. This way, we ensure our delivery is above standard.
Our solutions.
Our solutions are best-in-class. We’ve designed each one to solve for pain points all the way through the mortgage fulfilment journey.
01
DataIntegration
Our integration platform connects our clients to document preparation, allows for two-way communication, and provides updates to clients on all progress, connecting all stakeholders.
02
DocCreation
Our world-class, fully customisable document creation both generates and maintains the document. Think of it as an efficient mail merge function; creating templates and maintaining them, with fully customisable branding.
03
eSign
Our unique, industry-leading electronic signing solution is integrated with our processing workflow system and is fully hosted within our technology environment.
04
DataVerification
Our data extraction technology automates the verification process, improves turnaround times, creates efficiencies, lowers error rates and translates to an improved customer experience.
05
FASTRefi®
FASTRefi® can improve deal closure by 15 to 20 days. It's a win-win for all parties involved with customers securing a faster loan and usually a better interest rate. This solution enables funds to be transferred before the settlement date.
06
Settlements
When required, we can facilitate manual settlements through our human-driven network. We invest in maintaining relationships in every state, which delivers cost savings to you. It means we can register mortgage documents anywhere across Australia.
All electronic settlements are made easier with full PEXA integration and this technology also links to banks and mortgage registration offices.
07
MyPortView
MyPortView (MPV) is the industry’s first omni-channel communication hub that brings together Brokers, Lenders and First Title operators. It’s our persona-based portal for individual Lender users and mortgage Brokers, and epitomises our strategic approach to innovation and technology.
Our services.
Our services underpin the entire process and provide transparency, support and client satisfaction.
01
Workflow
Our workflow platform supports the entire mortgage fulfilment process for all transaction types.
02
Helpline
First Title offer a dedicated line to all our clients, supported by a team based in Australia. This service optimises first call resolution - another indication of how committed we are to service excellence.
03
NPS
We collect and track Net Promoter Scores (NPS) and CX data from Brokers, conveyancers and Lenders on new loans and discharges for all transactions. Our overall NPS for all new loan deals managed over the 12 months to April 2024 was +57. NPS measures customer satisfaction and loyalty. The score is calculated on how customers respond to a question about how likely they are to recommend a product or service.
04
Risk + Compliance
At First Title, we regard our robust Risk and Compliance culture and infrastructure as a competitive advantage.