At First Title, we understand that there’s no place like home. We believe that securing a dream home should be as straightforward as switching energy providers, yet this isn’t always the case.
Whether you’re a broker, lender or owner, our mission is to transform the often complex and stressful mortgage fulfillment process into a seamless, fast, and fluid experience. With First Title, there’s no 'what if'—just a clear path to a seamless transaction.
Whether you’re a broker, lender or owner, our mission is to transform the often complex and stressful mortgage fulfillment process into a seamless, fast, and fluid experience. With First Title, there’s no 'what if'—just a clear path to a seamless transaction.
Standing on the shoulders of giants.
We are part of the First American Group, with our parent company over 130 years old with over 25,000 staff globally. Being a group member of a New York Stock Exchange listed company gives us buying power for best of breed technology and processes.
Our global reach and scale means we are leveraging Microsoft and Google’s AI and Machine Learning technology.
People over process.
At First Title, our key principles lie at the core of everything we do:
Culture informs strategy.
Our culture is the driving force behind our strategy, guiding every decision we make, every single day. It shapes our approach to business, influences our interactions with customers, and inspires our commitment to mortgage fulfilment.
Engagement of our
people underpins a great CX.
We take great pride in our ‘Great Place To Work’ (GPTW) certification, maintained for three consecutive years.
Our Net Promoter Score (NPS) ranges from 40-85, reflecting positive daily pulse survey feedback. NPS measures customer satisfaction and loyalty. The score is calculated on how customers respond to a question about how likely they are to recommend a product or service.
Additionally, we have a dedicated executive focused on enhancing both employee and customer experiences (EX and CX).
Active. Inclusive.
We lead from the front.
Patti has been CEO of First Title Australia and New Zealand for more than a decade. She joined First Title in September 2012 from Perpetual Limited, where she held positions including Group Deputy CFO, General Manager, for Mortgage Services and COO of Corporate Trust over a period of 13 years. Prior to that she held senior roles at IBM, Unisys, and Boral. Patti has also worked globally, establishing international equities operations in the UK, Europe, US and Canada. With over 30 years’ experience, Patti has led businesses across financial services, investment management, technology and Insurance sectors, specialising in strategy, finance, risk and compliance as well as operational management. Patti holds a Bachelor of Economics, an MBA and is a Certified Practicing Accountant. She also holds a certification in Finance and Mortgage Broking.
Chris leads the Sales and Relationships team at First Title, bringing over 30 years of experience in the Banking and Finance Industry. He is responsible for generating new business and managing both new and established client relationships. Chris works closely with clients to resolve issues, develop new initiatives, and streamline processes. He also plays a key role in shaping First Title's strategy and exploring new market opportunities. Chris holds a Bachelor of Business in Property, a Certificate 4 in Finance and Mortgage Broking, and is a Licensed Conveyancer.
Daniel Chan has extensive experience in senior finance leadership roles across the insurance, insurtech, and FMCG sectors. He held key finance positions where he focused on driving financial strategy, governance, mergers and acquisitions, capital raising and operational performance to support business growth. He also served as Head of Data and Analytics for four years, where he led enterprise-wide data strategy and advanced analytics initiatives to enhance decision-making and business outcomes.
Daniel is a Chartered Accountant (CA) and brings a strong track record in building high-performing teams, creating shareholder value and leveraging data-driven insights to enable strategic decision-making.
Benjamin is an experienced financial services lawyer with a background in risk management, compliance, and leading high-performing teams. He began his legal career in private practice, focusing on insurance and commercial disputes, before transitioning to in-house roles at SwissRe, CBA, AMP (including a period in risk management), and TAL, before joining First Title.
Tej began his career as a developer specialising in Microsoft technologies. Previously a Senior Technical Consultant with Accenture and InfoSys, he worked with various government and financial institutions, including ATO, Westpac, CBA, and ANZ, implementing new technologies and transactional systems. In 2005, Tej joined First American Title Insurance of Australia as a Senior Developer, where he developed a multi-tenanted Title Insurance system used by international offices.
As General Manager - IT & PMO at First Title, Tej oversees the implementation of new technologies across Australia and New Zealand to enhance efficiency and collaboration.
Gennaro brings over 15 years’ experience in the Banking and Finance industry and leads First Title’s operational teams at FMS. He is passionate about teamwork, customer service, and driving service excellence. Known for his product knowledge and focus on NPS and client engagement, Gennaro fosters a collaborative, results-driven culture. He holds a Diploma in Business Management and a Certificate IV in Finance and Mortgage Broking.
Sally joined First Title in 2022, bringing over 20 years experience in organisational psychology, people & culture, communications, and business operations management. A Registered Psychologist with a Masters of Organisational Psychology, Sally is an accomplished executive leader passionate about diversity and inclusion, organisational development, change management, and customer experience, recognised for her pragmatic and collaborative approach to leadership.
Chief Executive Officer
Patti Eyers
Patti has been CEO of First Title Australia and New Zealand for more than a decade. She joined First Title in September 2012 from Perpetual Limited, where she held positions including Group Deputy CFO, General Manager, for Mortgage Services and COO of Corporate Trust over a period of 13 years. Prior to that she held senior roles at IBM, Unisys, and Boral. Patti has also worked globally, establishing international equities operations in the UK, Europe, US and Canada. With over 30 years’ experience, Patti has led businesses across financial services, investment management, technology and Insurance sectors, specialising in strategy, finance, risk and compliance as well as operational management. Patti holds a Bachelor of Economics, an MBA and is a Certified Practicing Accountant. She also holds a certification in Finance and Mortgage Broking.
General Manager, Business Development & Relationships
Chris Evans
Chris leads the Sales and Relationships team at First Title, bringing over 30 years of experience in the Banking and Finance Industry. He is responsible for generating new business and managing both new and established client relationships. Chris works closely with clients to resolve issues, develop new initiatives, and streamline processes. He also plays a key role in shaping First Title's strategy and exploring new market opportunities. Chris holds a Bachelor of Business in Property, a Certificate 4 in Finance and Mortgage Broking, and is a Licensed Conveyancer.
Chief Finance Officer
Daniel Chan
Daniel Chan has extensive experience in senior finance leadership roles across the insurance, insurtech, and FMCG sectors. He held key finance positions where he focused on driving financial strategy, governance, mergers and acquisitions, capital raising and operational performance to support business growth. He also served as Head of Data and Analytics for four years, where he led enterprise-wide data strategy and advanced analytics initiatives to enhance decision-making and business outcomes.
Daniel is a Chartered Accountant (CA) and brings a strong track record in building high-performing teams, creating shareholder value and leveraging data-driven insights to enable strategic decision-making.
General Manager, Legal, Risk & Compliance
Benjamin Cran
Benjamin is an experienced financial services lawyer with a background in risk management, compliance, and leading high-performing teams. He began his legal career in private practice, focusing on insurance and commercial disputes, before transitioning to in-house roles at SwissRe, CBA, AMP (including a period in risk management), and TAL, before joining First Title.
General Manager, IT & PMO
Tej Bedi
Tej began his career as a developer specialising in Microsoft technologies. Previously a Senior Technical Consultant with Accenture and InfoSys, he worked with various government and financial institutions, including ATO, Westpac, CBA, and ANZ, implementing new technologies and transactional systems. In 2005, Tej joined First American Title Insurance of Australia as a Senior Developer, where he developed a multi-tenanted Title Insurance system used by international offices.
As General Manager - IT & PMO at First Title, Tej oversees the implementation of new technologies across Australia and New Zealand to enhance efficiency and collaboration.
General Manager, Service Delivery
Gennaro Melisi
Gennaro brings over 15 years’ experience in the Banking and Finance industry and leads First Title’s operational teams at FMS. He is passionate about teamwork, customer service, and driving service excellence. Known for his product knowledge and focus on NPS and client engagement, Gennaro fosters a collaborative, results-driven culture. He holds a Diploma in Business Management and a Certificate IV in Finance and Mortgage Broking.
General Manager, Culture & CX
Sally Deverell
Sally joined First Title in 2022, bringing over 20 years experience in organisational psychology, people & culture, communications, and business operations management. A Registered Psychologist with a Masters of Organisational Psychology, Sally is an accomplished executive leader passionate about diversity and inclusion, organisational development, change management, and customer experience, recognised for her pragmatic and collaborative approach to leadership.
Come work with us.
- Great Place to Work (GPTW) Certified in Australia and New Zealand
- Social & Community Awareness and Engagement Initiatives
- Annual Fundraising Challenge
- Volunteering Opportunities
- Social Committees and Teams in each office
- On-site Health & Wellbeing Partners (at selected offices)
- Bravo! Our very own Rewards and Recognition Platform)
- Work Anniversary Recognition Program
- Career Break
- Discounted First Title Insurances
- Employee Assistance Program (EAP)
- Employee Referral Program
- Flu Vaccination Program
- Paid Parental Leave
- Professional Development & Career Opportunities, Support & Resources
- Professional Development & Study Leave
- Corporate Partner/s with Banking Solutions
- Corporate Superannuation Partner with Finance & Super Resources
- Corporate Partner/s with Discounted Health & Insurance Solutions
- Novated Vehicle Leases
Policies for every part of the process.
We have policies for buyers and owners of residential and commercial properties. Rest assured, if you need to make a claim you’ll be supported by exceptional customer service, an efficient claims process, and technical guidance.
Your policy is provided by First American Title Insurance Company of Australia Pty Limited, trading as First Title.
First Title is part of the international services division of the First American Financial Corporation, which is listed on the New York Stock Exchange (NYSE: FAF). We currently provide Title Insurance products and services in more than 40 countries.
First American Title Insurance Company of Australia Pty Limited has an A (Excellent) financial strength rating, as provided by A.M. Best Company. You can view A.M. Best's Insurers Financial Strength Rating Scale descriptors at ambest.com
Australia
First American Title Insurance Company of Australia Pty Ltd ABN 64 075 279 908 trading as First Title is an Australian general insurance company authorised by the Australian Prudential Regulation Authority (APRA). First Title holds an Australian Financial Services Licence (AFSL) 263876
New Zealand
First Title is under the auspices of the Reserve Bank of New Zealand. For all New Zealand claims, an overseas policyholder preference applies.
Under Australian law, in the event of First American Title Insurance Company of Australia Pty Limited being wound up, its Australian assets must be applied to its Australian liabilities, before New Zealand liabilities.
Therefore, New Zealand claimants would be required to wait until all Australian claims against First American Title Insurance Company of Australia Pty Limited had been settled.
First American Title Insurance Company of Australia Pty Ltd’s solvency margin is as follows:
Actual solvency capital: $32,864,000
Net assets multiplied by 1.2: $25,089,000
Minimum solvency capital: $5,000,000
Prescribed capital amount coverage: 6.57 times or 657%
Prescribed capital amount coverage (net assets): 6.02 times or 602%.
As at 31 December 2025
Actual solvency capital: $49,234,000
Net assets multiplied by 1.2: $49,132,000
Minimum solvency capital: $5,000,000
Prescribed capital amount coverage: 9.84 times or 984%
Prescribed capital amount coverage (net assets): 9.82 times or 982%.
As at 31 December 2024
Insurer Rating as at 21 November 2025:
First American Title Insurance Company of Australia Pty Limited has an A (Excellent) financial strength rating provided by A.M. Best Company.
A.M. Best's Insurers Financial Strength Rating Scale descriptors are:
A++, A+ (Superior)
A, A- (Excellent)
B++, B+ (Good)
B, B- (Fair)
C++, C+ (Marginal)
C, C- (Weak)
D (Poor)
Financial Strength Non-Rating Designations are:
E (Under Regulatory Supervision or court order to delay or limit policy holder payments)
F (In Liquidation)
S (FSR Suspended due to significant events impacting operations)
NR (Not rated)
Rating Information can be viewed at www.ambest.com.
First Title maintains a Fair Conduct Programme (FCP) which outlines our approach to fulfilling the requirements of Part 6A of the Financial Markets Conduct Act 2023 (FMCA) as amended by the Financial Markets (Conduct of Institutions) Amendment Act 2022 (COFI).
At First Title we are focused on delivering services in a way that is fair, transparent, and responsive to the needs of our customers. By implementing this FCP, First Title aims to promote an organisational culture that prioritises customer outcomes, supports ethical behaviour, and adheres to high standards of conduct in all interactions with customers and stakeholders.
Our services.
